Title

Asking the Right Questions-Human Factors Considerations for Telemedicine Design.

Document Type

Article

Publication Date

8-29-2020

Identifier

DOI: 10.1007/s11882-020-00965-x; PMCID: PMC7456356

Abstract

PURPOSE OF REVIEW: The goal of this paper was to provide a narrative review of human factors considerations for telemedicine. It also sought to provide readers a foundation of human factors thinking and methods that could be employed within their own practice.

RECENT FINDINGS: There are only a handful of articles that discuss the importance of user-centered design and human factors principles in relation to telemedicine systems. Most articles come to the conclusion that design flaws could have been avoided by involving stakeholders in the design and implementation of telemedicine. However, many of them lack the guidance for those who find themselves having to choose, implement, or use unwieldy systems. With this in mind, this paper provides a series of human factors principles, real-world questions, methods, and resources for those who may find themselves considering, implementing, sustaining, or using telemedicine in their own healthcare settings.

Journal Title

Current allergy and asthma reports

Volume

20

Issue

11

First Page

66

Last Page

66

Keywords

Design; Human factors; Telemedicine; User experience; User interface.

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