The rapid increase in telemedicine visits during COVID-19

Creator(s)

Chelsea Johnson, Children's Mercy Hospital
Kathryn Taff, Children's Mercy HospitalFollow
Brian R. Lee, Children's Mercy HospitalFollow
Amanda Montalbano, Children's Mercy HospitalFollow

Document Type

Article

Publication Date

8-2020

Identifier

DOI: 10.35680/2372-0247.1475

Abstract

Prior to the COVID-19 pandemic, facilitated telemedicine encounters were available at outreach locations; however, our tertiary children’s hospital had not invested widely in direct to patient telemedicine. Our daily pediatric subspecialty visits dropped from an average of 2066 visits a day prior to COVID-19 in our community to 1000 patients a day during the study period. Over the four-week period from April 15 to May 12, 2020, patient and family experience ratings of percentage of positive responses (9 or 10) on the provider rating 0-10 scale between telemedicine and in-person visits were compared for our pediatric subspecialty clinics using a Pearson’s Chi Squared test, p-value

Journal Title

Patient Experience Journal

Volume

7

Issue

2

First Page

72

Last Page

79

Recommended Citation

Johnson, Chelsea; Taff, Kathryn; Lee, Brian R.; and Montalbano, Amanda (2020) "The rapid increase in telemedicine visits during COVID-19," Patient Experience Journal: Vol. 7 : Iss. 2 , Article 15. DOI: 10.35680/2372-0247.1475