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Come explore current evidence surrounding telephone triage skills across a variety of settings and learn ways to teach these valuable skills while promoting best practices. Outpatient pediatricians, hospitalists, ICU physicians and ED providers all have telephone calls incorporated into their work. Often physicians are operating with very little training in this area, and methodology about teaching these skills to pediatric trainees is limited. We will highlight educational innovations at a variety of programs designed to improve resident and fellow education, sharing our results and providing opportunities for others to design their own content relevant to their own practice. Participants will engage in interactive collaboration, applying a tool developed by facilitators to assess and provide feedback after simulated phone calls.

Publication Date




When and Where Presented

Presented at the 2024 Pediatric Academic Societies (PAS) Annual Meeting; Toronto, Canada; May 2-6, 2024.

Call Me Telephone triage skills for pediatricians across multiple settings

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Pediatrics Commons