A Review of Patient and Provider Satisfaction with Telemedicine.

Creator(s)

Mary Nguyen, Children's Mercy HospitalFollow
Morgan Waller, Children's Mercy HospitalFollow
Aarti Pandya, Children's Mercy HospitalFollow
Jay M. Portnoy, Children's Mercy HospitalFollow

Document Type

Article

Publication Date

9-22-2020

Identifier

DOI: 10.1007/s11882-020-00969-7

Abstract

PURPOSE OF REVIEW: The purpose of this review is to describe the determinants of satisfaction with telemedicine (TM) and how they compare with in-person visits from both the perspective of patients and of providers.

RECENT FINDINGS: The use of TM will expand only if patients and providers are at least as satisfied with it as they are with in-person visits. Since deviations from expected care can result in reduced satisfaction regardless of the quality of the visit or objective medical outcomes, it is important to understand and to help form those expectations when possible. Patients consistently report 95-100% satisfaction rate with TM when compared with in-person appointments. They tend to cite the convenience of decreased travel times and costs as the main drivers for satisfaction with TM. Providers tend to be satisfied with TM if they have input into its development, there is administrative support, the technology is reliable and easy to use, and if there is adequate reimbursement for its use. Satisfaction with TM is necessary for adoption of this new technology. To improve satisfaction it is important to consider factors that drive it both for patients and for providers.

Journal Title

Current allergy and asthma reports

Volume

20

Issue

11

First Page

72

Last Page

72

Keywords

Asthma; Patient satisfaction; Provider satisfaction; Telemedicine

Recommended Citation

Nguyen M, Waller M, Pandya A, Portnoy J. A Review of Patient and Provider Satisfaction with Telemedicine. Curr Allergy Asthma Rep. 2020;20(11):72. Published 2020 Sep 22. doi:10.1007/s11882-020-00969-7