Document Type
Article
Publication Date
7-2025
Identifier
DOI: 10.1177/23743735251357481; PMCID: PMC12235225
Abstract
Positive patient experience is associated with improved patient outcomes, but efforts to improve patient experience are often underprioritized, especially with respect to pediatric care. To address this challenge, leaders at several US children's hospitals established the Pediatric Experience Collaborative (PEC) in 2016 to leverage their collaboration and scale to optimize patient, family, and provider experiences. Since then, the PEC has steadfastly incorporated the patient and family perspective in all its endeavors (e.g., installing a family member as one of the organization's co-chairs); has created both structured opportunities and unstructured opportunities for learning and connection; and has embarked on multi-institutional research among its 20 + members, beginning with a survey on the impact of video visits in the immediate aftermath of the COVID-19 pandemic. Having achieved success through this collaborative model, the PEC is preparing for its next phase of growth by concentrating on three key objectives: expanding the evidence base for best practices in pediatric patient experience (PPX), elevating the national importance of PPX within the healthcare industry, and strengthening the national PPX community.
Journal Title
J Patient Exp
Volume
12
First Page
23743735251357481
Last Page
23743735251357481
PubMed ID
40630740
Keywords
clinician-patient relationship; empathy; patient experience; patient family advisory counsel; patient perspectives/narratives; patient-reported experience measures; patient/relationship-centered; pediatrics
Recommended Citation
Hamilton L, House T, Sewell TB, et al. The Pediatric Experience Collaborative: Paving the Way in Pediatric Experience. J Patient Exp. 2025;12:23743735251357481. Published 2025 Jul 7. doi:10.1177/23743735251357481
Comments
This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed.
Publisher's Link: https://doi.org/10.1177/23743735251357481