From Friction to Focus: How Children’s Mercy Reengineered Nursing Workflows with Helen
Files
Download Transcript, Episode 165 (69 KB)
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Document Type
Podcast
Hosts
Michael Smith
Featured Speaker
Alejandro Quiroga, MD, MBA
Length of Episode
14:22
Description
Children’s Mercy set out to solve a persistent problem in hospital care: nurses spending too much time on non‑clinical tasks. In this episode, CEO Alejandro Quiroga, MD, MBA, shares how the Helen concierge ecosystem is returning meaningful time to nurses, reducing interruptions, and improving patient and family experience. He breaks down the outcomes, the safety and standard‑work design behind the model, and why applying complexity principles—rapid iteration, hypothesis testing, and responsive workflows—was essential. Ale also explores what health systems can learn from tech industries that excel at adaptability and speed.
Publication Date
2-19-2026
Recommended Citation
Smith, Mike and Quiroga, Alejandro, "From Friction to Focus: How Children’s Mercy Reengineered Nursing Workflows with Helen" (2026). Transformational Pediatrics Podcast. 165.
https://scholarlyexchange.childrensmercy.org/transformational-peds_podcast/165
