Presenter Status
Fellow
Abstract Type
QI
Primary Mentor
Mark Fisher
Start Date
8-5-2023 12:00 PM
End Date
8-5-2023 12:15 PM
Presentation Type
Abstract
Description
Problem Statement/Question: Reliance on provider and administrative staff to be physically present at Adele Hall creates delays in delivery of completed documentation. Delays of up to 7-14 days are possible. Delays in completion result in outside offices resending (wasted duplication of work) requests and delay downstream delivery of equipment/services, ultimately negatively impacting patient care. Over a 2-week period in November 2022, it took at average of 6.08 days for time to completion of requests. Over a 4-week period in August 2022, divisional outgoing faxes in response to requests averaged 79.5 per week. In addition, reliance on hardcopies of requests increases risk of physical PHI exposure and creates procedural waste by requiring physical process. All of this process creates administrative and provider burden and influences satisfaction.
Hypothesis: We hypothesize that by increasing utilization of digital delivery formats, we can decrease the time to completion, avoid worsening provider satisfaction, and reduce reliance on physical PHI.
MeSH Keywords
rehabilitation medicine; signature requests; provider satisfaction; electronic delivery of faxes
Included in
Other Rehabilitation and Therapy Commons, Pediatrics Commons, Quality Improvement Commons
Converting paper faxes to electronic faxes to improve patient care, decrease paper burden, and improve staff and provider satisfaction: A quality improvement project
Problem Statement/Question: Reliance on provider and administrative staff to be physically present at Adele Hall creates delays in delivery of completed documentation. Delays of up to 7-14 days are possible. Delays in completion result in outside offices resending (wasted duplication of work) requests and delay downstream delivery of equipment/services, ultimately negatively impacting patient care. Over a 2-week period in November 2022, it took at average of 6.08 days for time to completion of requests. Over a 4-week period in August 2022, divisional outgoing faxes in response to requests averaged 79.5 per week. In addition, reliance on hardcopies of requests increases risk of physical PHI exposure and creates procedural waste by requiring physical process. All of this process creates administrative and provider burden and influences satisfaction.
Hypothesis: We hypothesize that by increasing utilization of digital delivery formats, we can decrease the time to completion, avoid worsening provider satisfaction, and reduce reliance on physical PHI.
