Presenter Status
Resident/Ph.D/Post graduate (> 1 month of dedicated research time)
Abstract Type
QI
Primary Mentor
Irene Isabel P. Beutel
Start Date
15-5-2024 11:30 AM
End Date
15-5-2024 1:30 PM
Presentation Type
Poster-Restricted Access
Description
Problem Statement/Question:
What is the impact of Microsoft Teams (MT) implementation on the workflow of tasks and communication among pediatric surgical team members?
Background/Project Intent (Aim Statement):
The pandemic has accelerated the transition from in-person to remote communication among healthcare providers, emphasizing the importance of novel technique implementation. This study aims to evaluate the impact of Microsoft Teams (MT) implementation on the workflow and communication among pediatric surgical team members.
Methods (include PDSA cycles):
The members of a single-institution pediatric surgical team (attendings, surgical fellows and scholars, advanced practice providers, nurses, and administrators) were surveyed regarding MT utilization. Two questionnaires were distributed (1) 1 week before and (2) 6 months after MT implementation. A quantitative and qualitative review of the responses was performed. Satisfaction and effectiveness rates were assessed using a 5-score scale with 1 and 5 indicating “very dissatisfied” and “very satisfied” respectively. The unequal variance t-test was utilized for statistical evaluations. Directions for further improvements were identified.
Results:
The survey garnered responses from 23 providers pre-implementation and 15 team members 6 months after implementation. Over time, more providers started utilizing MT for clinical communication (100% vs. 86%, p=0.04). Of post-MT respondents, 60% used MT for communication of logistic and/or scheduling information versus 52% in the pre-MT group (p=0.3). On a 5-score scale, satisfaction with communication technologies increased from a median of 3 (IQR 3-4) to 4 (4-5), p
Conclusions:
Implementation of Microsoft Teams as a standard communication method for a pediatric surgical team can improve the workflow of tasks, communication effectiveness, and satisfaction rates among providers.
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Microsoft Teams Utilization Among the Members of a Pediatric Surgical Team
Problem Statement/Question:
What is the impact of Microsoft Teams (MT) implementation on the workflow of tasks and communication among pediatric surgical team members?
Background/Project Intent (Aim Statement):
The pandemic has accelerated the transition from in-person to remote communication among healthcare providers, emphasizing the importance of novel technique implementation. This study aims to evaluate the impact of Microsoft Teams (MT) implementation on the workflow and communication among pediatric surgical team members.
Methods (include PDSA cycles):
The members of a single-institution pediatric surgical team (attendings, surgical fellows and scholars, advanced practice providers, nurses, and administrators) were surveyed regarding MT utilization. Two questionnaires were distributed (1) 1 week before and (2) 6 months after MT implementation. A quantitative and qualitative review of the responses was performed. Satisfaction and effectiveness rates were assessed using a 5-score scale with 1 and 5 indicating “very dissatisfied” and “very satisfied” respectively. The unequal variance t-test was utilized for statistical evaluations. Directions for further improvements were identified.
Results:
The survey garnered responses from 23 providers pre-implementation and 15 team members 6 months after implementation. Over time, more providers started utilizing MT for clinical communication (100% vs. 86%, p=0.04). Of post-MT respondents, 60% used MT for communication of logistic and/or scheduling information versus 52% in the pre-MT group (p=0.3). On a 5-score scale, satisfaction with communication technologies increased from a median of 3 (IQR 3-4) to 4 (4-5), p
Conclusions:
Implementation of Microsoft Teams as a standard communication method for a pediatric surgical team can improve the workflow of tasks, communication effectiveness, and satisfaction rates among providers.
Comments
Abstract only.
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